Complaints

How to register a complaint about a building consent.

Should you have a complaint about a building consent or inspection please contact us by

  • Email: bcc@wcc.govt.nz 
  • Phone: 04 499 4444
  • Post: PO Box 2199
    Wellington 6140
    New Zealand

When making a formal complaint, please include:

  • your first and last name 
  • your contact phone number
  • address 
  • a detailed description of your complaint 
  • any council reference numbers you have that relate to the problem 
  • the names of any council staff you have been dealing with 
  • copies of any letters, photographs or emails that are relevant to the problem.