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If your dog dies

Let us know if your dog dies so we can update our register. You can request a refund of the dog registration fee.

If your dog dies, let us know this sad news as soon as possible so we can remove your dog from our register – fill in our change of details form or send an email with your dog’s details to:

You may qualify for a refund of the registration fee.

Request a refund

To request a refund, email with proof of your dog’s death – either a copy of the vet’s verification or return the registration tag by post or at our Service Centre

You'll also need to include your bank account details:

  • a copy of your bank deposit slip, or
  • a copy of your bank statement header showing the account holder's name, account number, and the bank’s logo, or 
  • a screenshot showing the account holder's name, account number, and the bank’s logo from your internet banking site.

Alternatively, you can ask for your refund to be donated to the Society for the Prevention of Cruelty to Animals (SPCA).

How the refund is calculated

Refunds are calculated from the date you let us know about your dog’s death, and the number of full months left on the registration - from 1 July to 30 January.

Contact us

If you have any questions, contact the Dogs Team.

Phone: 04 499 4444


Postal address:
PO Box 2199, Wellington 6140

Street address:
Arapaki Manners Library and Service Centre
12 Manners Street
Wellington | View in Google Maps