Service Centre

You can do most of your Council business at our Service Centre.

Our Service Centre is running a reduced service

You can avoid queues by doing business with us in other ways:

Wellington City Council Service Centre

Location map.


Phone 04 499 4444
Fax 04 801 3013
Street Address Ground floor, 101 Wakefield Street (Civic Square)
Monday – Friday

8am – 5pm (closed public holidays)


Contact us online

If you'd like to let us know something or have a question, use one of our online forms or send us an email: Contact Us

How we can help you at the Service Centre

As well as finding Council information there, you can:

  • pay rates, Council housing rents, water meter bills, any other Council payments or loan repayments
  • register dogs
  • buy SmartPark cards and parking coupons
  • get information about Council facilities including pools, the landfill and rubbish collections
  • apply and pay for a fire permit for an urban or coastal area (or if you're a developer)
  • apply and pay for building consents, resource consents, health and alcohol licensing
  • apply and pay for land information memorandums, property reports, and building information reports
  • report problems or faults with Council services.

Ways you can pay

We accept the following forms of payment:

  • cash
  • Visa, MasterCard and American Express credit cards for some services (see below)
  • cheques and money orders - only for Council services and invoices (you can also post these)

Credit card payments

You can pay for the following using your Visa, MasterCard or American Express:

  • monthly and daily coupon parking
  • recycling bins
  • GIS plans
  • drainage plans
  • sandwich boards
  • fire permits
  • encroachment permits
  • SmartPark

You cannot pay for the following with your credit card:

  • water rates
  • Council housing rent
  • property rates

Other options

Branch libraries

At the Newtown, Kilbirnie, Johnsonville, and Tawa branch libraries you can:

  • buy recycling bags, green crates for glass recycling, and parking coupons
  • pick up information and forms.

Branches - Wellington City Libraries


At your local PostShop you can use cash, cheque or EFTPOS to pay:

  • any barcoded Council invoice
  • Council housing rent
  • dog registration
  • sundry debtor invoices.

PostShop Locator - NZ Post

Online payments

You can pay your rates online with your credit card.

Payment Options