We may collect personal information about you as set out below.
When you or someone acting on your behalf provides information to us directly. For example, when you:
- apply for employment with us
- correspond with us in person, by letter, phone, text, email, instant messages, or other means of electronic communication
- complete and submit forms or applications for consents, licences, housing, approvals, permits, funding, or other authorisations
- use any of our services or facilities, including signing up for and using our online services and apps, such as online payment services, or newsletters, or service updates
- prepare and submit a written submission, request, or other feedback in relation to consents, licences, approvals, permits, funding, other authorisations, or in relation to any form of draft or proposed plan, policy, bylaw, or other document
- follow or post comments in response to our social media or other facilities, such as Facebook, Twitter, LinkedIn, YouTube, etc.
We may keep a record of any information you acquire from us.
We may monitor and record phone calls made to us or by us for quality control or staff training purposes. If a call is to be monitored and recorded, you will be informed at the time of the call.
We may collect personal information about you from other organisations, entities or persons, such as:
- our related organisations, including Council Controlled Organisations
- our suppliers, which include organisations such as:
- Land Information New Zealand
- the New Zealand Police, credit reporting agencies and other organisations, entities and persons where you have expressly authorised them to provide us with information.
Closed Circuit Television (CCTV), capturing both sound and footage, is used in particular areas to monitor passenger and traffic movements, secure facilities such as libraries and recreation centres, and monitor public places in order to help reduce crime and anti-social behaviour, and to promote community safety.
Signage indicates where CCTV equipment is operating. CCTV footage will only be viewed by authorised people in accordance with the purpose noted above, or when checking that the system is operational. No attempt will be made to identify individuals from CCTV footage except in cases of reported or suspected incidents requiring investigation.
Cameras are worn by our parking wardens and dog control officers as a deterrent to anti-social behaviour towards them and to provide a clear record of events if an altercation occurs. The officer will only start recording if an interaction escalates and will notify those present when this occurs.
Live streaming of Council meetings
In the interests of making our decision making process transparent and accessible, most public Council meetings are broadcast live online and then made available on our website. You will know which meetings are being filmed as there will be a sign clearly stating this before you enter into the meeting room. Most of the filming will cover elected members as they speak and debate at the meeting, however, the filming may also include shots of the public in the background and of anyone speaking at a public forum.