How to check if an outage has been reported
Before you report an outage, please view the street lights outages map below. If there is a red dot at the location, the outage has already been reported and there’s no need to log it again. Clicking on a red dot will tell you when the outage was reported, the estimated fix date and any other information available.
The map is updated each weekday morning. Phase two of the project will focus on updating the map in real time. Read the street light outage map media release.
Reporting an outage
To help us direct the problem to the appropriate team for fixing, it's important to let us know:
- the specific location of the light
- if it has a communication dome on the top
- whether it is just one light or several in a row or in a wide area.
Any of the below circumstances are considered urgent, and should be reported directly to our contact centre on 04 499 4444:
View larger map
- Sparking or arcing lights or lines
- Major damage to poles and lines from a storm
- Lines down or low enough to be touched by cars or traffic (including tall vehicles like lorries)
- Exposed wires
- Power junction box open
- Any issue that could potentially cause injury or death
How long does it take to fix a street light outage?
The standard time for fixing an outage is 15 working days. Simple replacements can be completed within 24 hours of an outage being reported.
Outages that require a network fix, traffic management or underground work take longer to resolve.
Outage types are typically one of the following:
- pole replacement
- network fault
- Wellington Electricity cable fault
- Wellington City Council controller device fault
- damaged equipment.