Te Whakamanawa Pakihi
Business confidence

We want businesses to feel confident that they operate in a safe environment, with the tools, training and connections they need.

Hāpai Ake

Hāpai Ake are the city’s capable guardians who:

  • support the community and the police on the street
  • liaise with retailers, bar and restaurant staff
  • report safety hazards, graffiti, or issues with city infrastructure.

Hāpai Ake work with our CCTV team and the police to ensure harm reduction and crime prevention is always a priority for Wellington City Council.

You can find our friendly Hāpai Ake out and about on the streets of Pōneke every day and during the early evening – don’t hesitate to say hello or ask any questions. They are there to help.

Learn more about Hāpai Ake.

Whether you need directions, local advice or feel unsafe, Hāpai Ake are there to help.

Eyes On: A partnership to reduce retail theft

Eyes On is a programme for businesses in Wellington to share information and build retailer skills to manage and reduce store thefts effectively. It is a joint initiative between First Retail, Wellington City Council, and NZ Police.

Find out more, including how to join, at Eyes On.

Capability building with city retailers

Pōneke Promise partners First Retail and NZ Police are working collaboratively to deliver safety, welfare and proactive crime prevention training sessions for consumer-facing businesses, supported by DCM and Wellington City Council.

To find out more email lorraine@ourcbd.co.nz.

Licensed premises

Crime prevention through environmental design (CPTED) is a set of guidelines developed to maintain a safe and secure environment when designing a space. This helpful guide walks you through the different principles and best practice when designing licensed premises.

Guidelines for CPTED for Licensed Premises

Find out more

Explore the Pōneke Promise focus areas below:

Contact us

Sign up to our monthly newsletter to stay up to date with the Pōneke Promise and everything in the city safety space.

Email pōneke.promise@wcc.govt.nz if you have questions about the Pōneke Promise.