In the last six years, Ideas Man has called up every single day to share his thoughts on how he thinks the world and Wellington can be improved.
While the Contact Centre don’t claim to have favourites, most of the staff have had a conversation with Ideas Man and look forward to chatting to him.
Team Leader Customer Services Matai Te Kere has had plenty of discussions with James and says that he always has such fresh and creative ideas.
“One time, he suggested that we dig up a huge hole in the middle of the Sahara Desert so when it rains, people don’t have to walk far to get water. He’s always thankful that we listen to him and his ideas.”
While they get plenty of calls from regulars, James is always a stand-out because of how different his ideas are, says Matai.
“He’s told us before that we should plant grains in everybody’s front yard so that they have access to food. He’s always thinking of what we can do to be better.”