We’re a small and incredibly busy team so often I get to roll up my sleeves and pitch in with the day-to-day work; something really rewarding is I love working with our customers and seeing the impact our services can have, but it also keeps me grounded in reality in terms of the work we do and what is involved.
I’ve held the Team Leader role since 2012.
How has Council changed since your beginnings?
My first memories as a student in the late 1980s are of linoleum-clad corridors and mazes of rooms; rooms full of cigarette smoke, typists’ rooms, the staff cafeteria at the top of MOB (Municipal Office Building) and so on.
I remember being taken to see the new VAX mainframe, 'the future', which had 1MB of memory; an amount at the time so huge that people weren’t sure how it could all ever be used!
Our access services have also changed beyond recognition. I remember when I started everything was manual – to find plans we used a giant card index in the middle of the office, ran out the back as customers just dropped in to get their plans, and photocopied things on the spot… later we had customers make appointments, but I remember days with 30-40 people coming in to view plans, making a long busy day!
Now it’s online and digital, which is far more efficient (although a little lonelier!). Automation and self-service will be the next big change.
20+ years is a long tenure – what has kept you here?
I have been lucky enough to work with some amazingly talented and clever people and have learnt so much and grown as a person because of it. I look back at the naïve teenager with a holiday job back in 1989 and cannot recognise myself. Being surrounded by such a range of backgrounds, talents and abilities is a highlight.
The other thing is the collection. Think I have been privileged to be involved with the collections for so long, and in a weird way they are now a part of who I am and what I do.