Utility company's responsibility
If the damage to your lateral has been caused by a utility company, like a gas, electricity, or phone company, they are responsible for repairing the damage.
Lifespan of pipes
Wastewater pipes have a life of about 80 years. If the pipe is properly constructed and maintained, it's designed to withstand normal tree root and traffic loadings. However, as pipes reach the end of their life, the pipe's age is more likely to be the cause of any problems.
Signs of a problem
If the pipe is regularly getting blocked or there are signs of seepage, like wet patches appearing during dry weather, then your pipe needs repairing.
Find the problem
Email firstname.lastname@example.org or phone us on 04 499 4444 and ask our drain maintenance contractors to inspect the public sewer main. We'll need to know the address and the area affected.
If the problem is in the public sewer main, we will verify where the fault is and get our maintenance contractor to fix the problem at our cost. If the public main is clear and not leaking, we'll advise you to contact a plumber to investigate the cause of the blockage or seepage in your lateral and fix the fault. This is at your cost.
Apply for a drainage connection
To apply for a connection to the Council's drainage network for sewerage and stormwater, complete the Drainage Connection Application form. You can apply and pay online.
You can also return a completed paper form with your fee to the Council's Service Centre. You can no longer pay the fee at your worksite.
Drainage connection application form (108KB PDF)
The fee for a drainage connection is $143. It must be paid at least 1 full working day before the work is due to start.
Phone: 04 499 4444