To use this Wellington City Council online service, we require you to read and accept the following Online Transactions Terms & Conditions.
Certain transactions with Wellington City Council (the Council) can be done online through the Council's website. All such transactions are subject to these terms and conditions as well as the Council's Website Terms and Conditions. The Council may vary these terms and conditions from time to time without notification and it is your responsibility to ensure you are familiar with them.
Website Terms and Conditions
- Use of online transactions
The Council makes online transactions available for your personal and/or internal business purposes. You may use information provided to you through your online transactions solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.
- Information and privacy
You hereby authorise the Council to receive and collect information about you (including information about your online transactions) from time to time through the Council website. Any such information collected will be treated in accordance with the Council's Privacy Statement. The Council may only disclose information about you (including your identity) to a third party if the Council is requested to do so in the course of a criminal or other legal investigation, if you have authorised such disclosure, or if the Council determines that disclosure is necessary in connection with any complaint regarding your use of the site. For further information on your privacy rights please view the Council's Privacy Statement.
Certain online transactions offered by the Council may require a login ID and password for verification of your identity. You agree that all information provided to the Council by you in relation to your account shall be current, complete and accurate. Your use of a Council account is subject to these terms and conditions as well as the Council's Website Terms and Conditions.
Website Terms and Conditions
- Password security
If you are required to select a password, the Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport. Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise the Council of this. The Council shall not have any liability for your failure to comply with these obligations.
Online transactions are provided through a secure website. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Council website and while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. The Council shall have no liability for the interception or 'hacking' of any data through the Council website or any other website by unauthorised third parties.
- Your warranties
In using any Council online transactions, you represent and warrant that you are over 18 and have legal capacity to contract in New Zealand. If you are using a credit card to process a transaction, you represent and warrant that the credit card is issued in your name and that you shall pay to the issuer all charges incurred while using online transactions. If you are using a Council account, you represent and warrant that you are authorised to use the login ID and password allocated to such account.
- Accuracy of transaction information
Before completing an online transaction with the Council, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details relating to your request are correct. You should print the transaction confirmation for future reference and your files. The Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of any online transactions, or for loss of data or information caused by factors outside of the Council's control. This includes the information supplied as part of the application.
- Limitation of liability
Except as expressly prohibited by law, in no event will the Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where the Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, the Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, the Council's liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser.
- Right to suspend, alter or cancel service
The Council shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.
- Specific service terms and conditions
The Customer acknowledges that certain online transactions made available or offered by the Council from time to time may be subject to specific additional terms and conditions, and agrees to review and comply with any such additional terms and conditions. Access and use of any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.
These terms and conditions and the online services they cover are governed by New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.
- Support hours
Wellington City Council provides customer support for online services between the hours of 9.00am to 5.00pm (Monday to Friday). All queries outside these hours will be logged and attended to during office hours.