News | 29 August 2023
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Residents survey gives Pōneke a tick – but could do better

The annual Wellington Residents Monitoring Survey results are in, and while there are many positives, there is still some work for Wellington City Council to do.

Wellington City from Tinakori Hill on a sunny day

In February 2023, Council gathered feedback from residents through its annual residents survey. Over 2,000 people responded, covering a wide range of topics from city perceptions to satisfaction with facilities and services, and views on governance.  


Full report (1MB PDF)


Results were fairly stable between 2022 and 2023, with 79 percent saying Wellington is a great place to live, work and play, and there are high levels of satisfaction with our facilities (pools, recreation centres, community facilities), open and green spaces (like our parks, waterfront, and the Botanic Gardens), arts and culture events and opportunities in the city, and some of our key services like kerbside rubbish and recycling.  


Governance perceptions including Council decision-making processes, opportunities to participate in decision making, and decisions being made in the best interest of Wellington have seen a slight improvement since 2022.   


The survey is an important resource in helping Council make better and informed decisions based on what residents are saying, says Mayor Tory Whanau. 


“While the responses show the Council has areas to improve on, it’s great to see four out of five Wellingtonians surveyed agree the capital is a great place to live, work and play. 


“Pōneke has faced numerous challenges over recent years, but we’re starting to see signs of recovery with consumer spending up, tourism bouncing back, business confidence growing, and there’s a lot of development activity around the city.


“There are also very high levels of satisfaction across our facilities and for work in the arts and culture space, as well as improved perceptions around the recognition and visibility of Māori culture and te Reo in the city, and better communication and engagement levels. 


“There are still some poor results including a decreased sense of pride in our city, and safety concerns in the CBD at night. These are concerns we need to focus on and have set as priorities in our upcoming Long-term Plan. That includes revitalising our city, fixing infrastructure, and ensuring our communities feel safe and connected.  


“Major projects that will also contribute positively to the city’s future include Te Matapihi Central Library, the Town Hall, a new sludge minimisation plant, the cycle lane network, and the Omāroro water reservoir.” 


Since the survey was done earlier in the year, tourism spending is up 40 percent, 231,000 people attended the nine matches at Sky Stadium for the FIFA Women's World Cup 2023™ and more than 65,000 have already been to an event at Tākina. 


Full report available here (1MB PDF)