COVID-19: Help and support at Orange

Who to contact if you need support, and ways you can help yourself and others stay safe and well at traffic light setting Orange.

If you can’t find the answer to your question on this page, please phone our Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.

What we all need to do at Orange to stay safe

At Orange, people can continue to do everyday activities. There are restrictions to limit the spread of the virus and protect vulnerable people.

  • Record keeping and QR scanning required
  • Face coverings mandatory on flights, transport, retail, public venues and encouraged elsewhere
  • Public facilities, retail open with capacity limits, 1m distancing
  • Schools open with public health measures
  • Workplaces open
  • No regional boundary restrictions

You will be legally required to provide your COVID Vaccine Pass to enter places that have vaccination requirements in place under the traffic light system. For venues using vaccine certificates there are no limits on gatherings at events, retail and hospitality.

You cannot be asked to provide your COVID Vaccine Pass to access basic needs services, such as supermarkets, public transport, and essential health care.

For venues not using vaccine certificates:

  • Contactless pickup only for hospitality.
  • Gatherings, weddings, funerals limited to 50 people with 1m distancing.
  • No indoor or outdoor events.
  • No gyms, hairdressers or close contact businesses.

For more information about life at Orange, visit the governments Covid19 website - life at Orange


If you are feeling unwell

COVID-19 symptoms

If you have symptoms of COVID-19, please call Healthline on 0800 358 5453 or call your local GP for advice. You can find information on symptoms on

Health emergencies

If you need to visit the Emergency Department, please don’t hesitate. There are processes in place to protect against the spread of COVID-19 through health care facilities, and you needn’t worry that there isn’t capacity. Your health remains important and it’s vital you seek care when you need it, just as you usually would.

Other health issues

If you need to visit your local doctor for another health reason, please contact your local GP for advice.


If you need to self-isolate

If you or someone you live with gets COVID-19, you will all need to self-isolate for at least 10 days. Now is a good time to get prepared with guidance for Wellington on the Regional Public Health website.

If you have been asked by health officials to self-isolate and need assistance, contact MSD on 0800 559 009.

If you are unable to work during this period, you may be eligible for the COVID-19 Leave Support Scheme. Your employer needs to apply for you. You can also apply if you are self-employed. Find out more about the Leave Support Scheme on Work and Incomes website.

For more guidance on self-isolating at home, including advice for apartment dwellers, see the Ministry of Health website - self isolating at home.

If you need food

If you need help getting food for you and your whānau, there are support services in Wellington City ready to assist whatever your situation.

You may be eligible for an additional food benefit. Find out more on the Ministry of Social Development (MSD) website or call 0800 559 009.

You can get in touch with these organisations to organise food support:

Wellington City Mission
Phone: 0800 245 0900
Restricted entry from 9.30am to 3.30pm, Monday to Friday.

EKTA New Zealand
Phone: Manjit 0211317644
Location: St Peters Church (Willis St)
Saturday 10am - 12pm

Salvation Army
Phone: 0800 53 00 00
Open from 9am to 12 noon, Monday to Friday

Compassion Soup Kitchen
Compassion Soup Kitchen provides hot meals to Wellington’s most vulnerable. Takeaway tea and coffee also available, check the Compassion Soup Kitchen website for an up-to-date schedule.
Phone: 04 385 9299
Address: 132 Tory Street, Te Aro
Monday to Friday, 12 noon to 1pm  


If you need somewhere to stay

Emergency accommodation

If you need emergency accommodation, call the Ministry of Social Development (MSD) on 0800 559 009. Please have your MSD number ready if you have one.

Worried about someone else?

If you are worried about a vulnerable person that may need accommodation, please call our Wellington City Council Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.


If you need financial support

If you’re struggling to afford food, pay rent or other bills because your income has been affected by COVID-19, or you have been asked to self-isolate and cannot work from home, you may be eligible for financial support.

Use the COVID-19 financial support tool to find out what financial support you could access. If you need business advice, please contact the COVID Business Helpline on 0800 500 362.

Social support

Services for over 65s

Age Concern Wellington provides help and support to people aged 65 and over and has police-vetted volunteers throughout the Greater Wellington region. Visit their website or phone them on 04 499 6648 to find out more about how you can:


Looking after your mental health and wellbeing

It’s normal to feel stressed or lonely during this time. If you, your whānau or friends need to talk to someone, there is support available:

  • 1737 helpline: free call or text 1737 to talk to a trained counsellor for free, 24 hours a day, 7 days a week
  • Kidsline: free call 0800 54 37 54 for people up to 18 years old
  • Youthline: free call 0800 376 633, free text 234, email, or find online chat and other support options on Youthline website
  • Piki: support for rangatahi aged 18-25 – visit Piki website
  • Women’s Refuge: free call 0800 733 843 24/7 (women only)
  • Shine's domestic violence helpline: free call 0508 744 633 between 9am and 11pm (for men and women)
  • Skylight: visit the Skylight website for a free support information ePack and free counselling.

The Mental Health Foundation has a full list of services available.

Visit Helplines at


Translated information and resources


Accessible information for disabled people

Information is available in a number of accessible formats.

Information for the deaf community can be found at Deaf Aotearoa’s website.

Current exemptions for face coverings remain in place. If you are under the age of 12, have a physical or mental illness or disability, you do not need to wear a mask. For more information about exemptions and how to get an exemption card, visit


Looking after yourself, your whānau and your neighbours

Sign up for your vaccination

If you are aged 12 or over, you can book your free COVID-19 vaccination now. It does not matter what your visa or citizenship status is.

You can book on behalf of someone else — or help them with their booking — if you have their permission.

Find more information on the COVID-19 website.


Sign up for your COVID Vaccine Pass

COVID Vaccine Pass is an official record of your COVID-19 vaccination status for use in Aotearoa New Zealand. From Friday 3 December you may need to use your COVID Vaccine Pass to enter events and venues as required by the traffic light system.

Find out more information on how to get a vaccine certificate on the COVID-19 website.

If you need support to sign up for your COVID Vaccine Pass, you can visit any pharmacy with your NHI number, or any of these organisations can help you.


Contact tracing at Council sites

Record keeping is mandatory.

To support the COVID-19 contact tracing efforts consistently we are encouraging people to use the Government's COVID Tracer app to record their movements around Wellington.

Download the free COVID Tracer app to your smartphone from the Apple iOS store, or Google Play app store.

Apple iOS

Google Play

If you don’t want to, or aren’t able to use the app, we encourage you to use another method that works for you, like the NZ COVID Tracer booklet. You can download a printable version here.

Other apps can be used, including some that are more accessible to the blind and low vision communities, such as Swarm Check-in app and Google Maps timeline.

Check in with your neighbours

Connect with your neighbours and check in how you can support each other in Orange.

Download a support card for your neighbours (336KB PDF)


Financial donations are a great way to help others in need. You can donate online via bank transfer at:


We are all in this together, you are never alone, and help is never far away.

Kia kaha Wellington.