Draft Tenant Complaints and Compliments Procedure

We'd like to improve how we manage tenant complaints and compliments.

Please see the new Draft Tenant Complaints and Compliments Procedure:

Thank you for your feedback

The date for providing feedback on the draft procedure is now closed. Thank you to everyone who provided comments.

We are considering your feedback. We will update and finalise the new Complaints and Compliments Procedure and publish the final procedure on our Complaints and disputes page in June 2022.