Process for initiating Water Services Bylaw section 6.1 (Leak detected or advised on private property).

Council activity

Response

What happens next

Source of leak identified and confirmed.

Property owner or tenant approached by Capacity field staff or officers to inform them of the leak and a requirement to initiate repairs.

Water tested to confirm water is from treated supply.

Property owner or tenant arranges for leak to be repaired and advises Capacity when repairs are completed.

Property owner or tenant unable to be contacted

Repair confirmed by Capacity field staff and property rechecked to ensure no more leaks are present.
If no more leaks are detected – no further action taken

Property owner or tenant does not
arrange for leak to be repaired.	Letter sent to property owner

Letter sent to property owner advising of leak and obligation of owner to follow bylaw and LGA 2002

Property owner or tenant arranges for leak to be repaired and advises Capacity when repairs are completed.

Repair confirmed by Capacity field staff and property rechecked to ensure no more leaks are present.
If no more leaks are detected – no further action taken

Property owner or tenant unable to be contacted

Second Letter sent to property owner

Property owner or tenant does not arrange for leak to be repaired.

Third letter sent to property owner advising of leak and obligation of owner to follow bylaw and LGA 2002

Property owner or tenant arranges for leak to be repaired and advises Capacity when repairs are completed.

Repair confirmed by Capacity field staff and property rechecked to ensure no more leaks are present.
If no more leaks are detected – no further action taken

Property owner or tenant unable to be contacted

Final letter sent to property owner

Property owner or tenant does not arrange for leak to be repaired.

Third letter sent to property owner advising of leak and obligation of owner to follow bylaw and LGA 2002

Property owner or tenant arranges for leak to be repaired and advises Capacity when repairs are completed.

Repair confirmed by Capacity field staff and property rechecked to ensure no more leaks are present.
If no more leaks are detected – no further action taken

Property owner or tenant does not arrange for leak to be repaired.

Within 14 days

Property owner advised in writing of escalation step(s) to
be taken by Council to resolve issue. (Refer narration)