Rubbish and recycling calendars
You can find the calendar that applies to you by inputting their street name in the search engine on our website, and the applicable calendar will automatically appear. You can also download an iCalendar for reminders,
Alternatively, people can collect them from the Service Centre or can call the Contact Centre on 499 4444 or email email@example.com and we will free post your calendar to you.
If you fit the criteria and order a wheelie bin or glass crate from us, we will automatically deliver a recycling calendar and brochure to your household. You will also get one free wheelie bin clip if you qualify for a recycling wheelie bin.
Every Council wheelie bin has an address sticker, and an individual serial number heat stamped into it. The Council has recorded the serial number against the address the bin is issued to.
Do not take the wheelie bin or clip with you when you move properties - the bin and clip are allocated to that specific address only.
Wheelie bin clips
Residents who qualify for a recycling wheelie bin will be provided with one free wheelie bin clip per household.
Find out more about wheelie bin clips.
Weight limits for collection
The maximum weight of your wheelie bin when full should not exceed 20kg. This includes 5kg for the bin and 15kg for the contents.
Lost or stolen wheelie bins
You can get a replacement recycling wheelie bin and clip if yours is lost or stolen. You need to pay a service fee - this covers our costs in replacing and delivering the bins.
Service fee: $80
The fee can be paid at our Service Centre at 12 Manners Street.
Alternatively, you can pay online. When making payment please don't leave the reference field blank. If you don't have an account number or invoice number please quote the following:
- WB enquiry number or actual address to ANZ account: 06 0582 0106111 00
We need to get payment before we can deliver the bin (a receipt will be given over the counter or posted to you). Keep your receipt for any future queries. When payment has cleared, we'll deliver a wheelie bin and wheelie bin clip in seven working days.
Any questions, please contact the team on (04) 383 7460 or email firstname.lastname@example.org.
Apply for a recycling wheelie bin and clip
We only replace existing wheelie bins. If you have moved into a property that doesn't have a wheelie bin, or you have received recycling bags and would like to be assessed for a wheelie bin, phone us on (04) 499 4444 to ask for an assessment.
Criteria for assessment for recycling wheelie bin and clip includes the following, and if any apply, a wheelie bin won't be permitted:
- Vehicles parked parallel to footpath which will impede wheelie bin access from the trucks.
- Extreme wind exposure.
- Corner properties which will be unsafe for traffic to pass and cause unnecessary traffic to build up.
- One way streets as our collections are from the left-hand side. The driver is not allowed to crisscross the road.
- Steep streets with more than 14 percent gradient that will not allow bins to be left safely before and after collections.
- There is no access from the road, or yellow lines would prevent trucks to stop in the area to collect.
- There is NO kerbside (footpath), or footpath is too narrow and not enough space for the safe placement of a wheelie bin.
- There is high volumes of traffic flow which creates safety and traffic issues for stopping trucks.
- Multi-unit complexes/dwellings – this applies to apartment buildings.
- High and low level footpaths which are not accessible by the truck.
- Difficult truck access due to road camber, width, growth or corners. There is not enough space at the end of the street/road for the truck to safely make a turn.
- All private roads, and shared driveways that are not safe and accessible by trucks.
- Narrow roads – ie our current farm run where smaller trucks or Utes are used.
- Businesses and anywhere in the CBD.
Homes outside the city centre
If you live outside the city centre and your address is unsuitable for a wheelie bin, you will receive a delivery of 52 recycling bags once a year - these will start arriving on your doorstep from early April each year. If you believe you have been missed in the delivery, please get in touch with our Contact Centre before the cut-off date at the end of July each year.
In 2019 we introduced recyclable recycling bags which are the same size as before, and take the same materials – and are now recyclable alongside the items that are put in it. Find out more about new bags.
If you need more recycling bags you can buy them from:
Cost: $13 for a pack of 26 bags. Smaller quantities are available.
Homes in the city centre
Given the current situation with plastic bags we are reviewing the whole CBD recycling collection system. This process will take a bit of time, but in the meantime, you can buy a pack of 10 clear plastic bags (5 for glass and 5 for general recycling) at the Council’s Service Centre for $3.10.
- If you live in the city centre, you don't need a Council recycling bag, place your recycling in clear, plastic bags (market bags or Council clear bags acceptable).
The same type of recycling materials that can go in the wheelie bin can also go into these recycling bags. For more details, see Sorting and Preparing Your Recycling.
Multi-unit dwellings of 10 or more units are not eligible for recycling bags or wheelie bins and clips in the CBD or suburbs for the reasons outlined below:
- It will create Health & Safety hazards with numerous rubbish bags and/or recyclables to be collected – including for pedestrians, people with prams and in wheelchairs, and for the collection truck operator
- With such a large number of rubbish/recyclable receptacles to collect, the collection truck will be stationary for a long period of time affecting traffic flow
- Contaminated bags have to be left behind as they will not be accepted by the company that sorts our recycling materials. In many cases the bags are not cleared by the offending household as they are not easily identifiable – leading to further Health & Safety issues, and complaints from residents and the general public
- Ultimately, it is left to the Council to clean up the mess which results in a significant and unnecessary cost to the ratepayers
- Our building guide and recommendation is for developers to provide a space to allow for provision of receptacles in multi-unit dwellings. We also ask that the Body Corporate or Landlord should be responsible for the disposal of waste from multi-units.
Use the green crates to recycle glass
45-litre green crates
An official Council 45-litre recycling crate must be used for your recyclable glass, ie glass bottles and jars only.
There is a limit of 2 glass crates per household.
You can buy a glass recycling crate from the Council's Service Centre at 12 Manners Street and from the libraries in Kilbirnie, Newtown, Johnsonville and Tawa.