COVID-19: Update for City Housing tenants

Latest update for our tenants during Alert Level 1. Updated Monday 8 June

Tenant welfare needs

Call the Council on 04 499 4444 if you urgently need groceries or other essential household items, like nappies and sanitary products. For other welfare needs, visit our help and support page.

We are here to help

If you need to contact us urgently about your tenancy or other concerns:

Paying your rent

What's closed and what's open at your housing complex

Maintenance, rubbish and cleaning

Your safety

Anti-social behaviour

If you are feeling unsafe because of others’ behaviour at this time, please phone the Police on 105 (police) or fill in their online form.

Keeping in touch with your community

It is really important that we all keep in touch with each other and follow the Government's guidelines and directions about how we do that. Keep in touch with your tenancy advisor if you need to. If you have a support worker, stay in touch with them. 

Parking permits

Tenant parking permits that expired during the COVID-19 lockdown period from 21 March 2020 to 18 May 2020 will remain valid for six months from the expiry date. Tenants should renew their permit as soon as possible before the extension expires. 

All other tenants are required to display a valid parking permit when parking in City Housing carparks. 

Where to get reliable information

  • Information about the Council's COVID-19 response
  • For health information on COVID-19, go to the Ministry of Health COVID-19 website 
  • If you need medical advice about COVID-19, call Healthline on 0800 358 5453
  • The Government’s COVID-19 website,
  • Assistance you can get from Work & Income (even if you don’t receive a benefit). You can also call them on 0800 779 997 (8am–1am, 7 days a week).

You can also free call or text 1737 to speak to a counsellor if you are feeling anxious or just need someone to talk to.