Keep paying your rent
Please keep paying your rent. If your circumstances change, though, get in touch with us so we can assist you to access support. The details are below.
Contact us if your circumstances change
We’re here to help. If there is any reason you might not be able to pay your rent, please contact your tenancy advisor either directly or on 04 499 4444 to discuss it. We can assist you to access discounts and other support.
Rent increases are stopped for now
The Government has announced all rent increases will be frozen to protect people from uncertainty at this time. We will keep you updated on this in coming days when the Government provides more details.Please keep paying your rent though.
Rent payments at our Service Centre
If you usually pay your rent at our Service Centre, you can start doing this again now. If you changed to an automatic bank payment or benefit re-direct from Work and Income during lockdown, you can continue to pay that way.