COVID-19: Help and support at Orange

Who to contact if you need support, and ways you can help yourself and others stay safe and well at traffic light setting Orange.

If you can’t find the answer to your question on this page, please phone our Contact Centre on 04 499 4444 – 24 hours a day, 7 days a week.

For detailed information about life at Orange, visit the government's COVID-19 website - life at Orange.

What we all need to do at Orange to stay safe

We need to continue taking action to protect our vulnerable communities and our health system from COVID-19. Here are some things to keep in mind about life at Orange:

  • There are no indoor or outdoor capacity limits.
  • You do not need to wear a face mask outdoors.
  • Face masks are required in many indoor settings. 
  • There is no requirement to scan in or for a business to display a QR code poster or have mandatory record keeping.

Self-isolation and Quarantine (SIQ) 

If you test positive for COVID-19 or are a household contact, you will be required to self-isolate at home.

If you have tested positive at home using a Rapid Antigen Test, you will need to register this result online with My Covid Record or call 0800 222 478.

A health professional will contact you directly to talk through the SIQ process (this may be up to 24 hours after your positive result). If you do not receive a call within this period, you can contact your GP directly, or Healthline on 0800 611 116.

For detailed information about self-isolating, visit the government’s website: If you have COVID-19

How people can access welfare support

When you are contacted by a health professional, you will be asked if your household needs any assistance to safely isolate at home. This may include access to food, supports to improve their ability to self-isolate and addressing immediate hardship.

If your answer is yes, you will be referred to the Ministry of Social Development (MSD) to do a needs assessment. MSD will action any support required through their services or connect you with a Community Connector in the city to assist you if you have no other means of support available to you.

If you or someone you know is self-isolating and needs extra support, you can visit the Work and Income website or call the MSD COVID-19 helpline on 0800 512 337. 

Mental health and wellbeing in SIQ

Looking after your mental health and wellbeing is important in SIQ. There are many resources and tools available to help you during this time:

You can find more resources on the Ministry of Health's COVID-19 Health Hub

How to prepare for Self-Isolation and Quarantine (SIQ)

Everyone, whether you are vaccinated or unvaccinated, is encouraged to work out what to do now if you or someone in your household gets sick, and how you will support and be supported by your family and friends.

  • Set up a support network.
  • Make sure you have basic medical supplies like pain relief, a thermometer and your regular medications.
  • Plan for who can safely deliver essential supplies –like groceries and medicine, if you have to isolate.

Use the COVID-19 Isolation plan.

Now is also a good time to ensure you are registered with your local GP. You can find GPs in your area on the Capital and Coast DHB website.

Connect with your local community

Wellington has a strong network of community organisations that are available to support you and your whānau when self-isolating or preparing your household. 

You can also sign up to help your community through the following volunteer groups:

  • The Student Volunteer Army is looking for volunteers to help with their delivery service.
  • Volunteer Wellington is a good place to find volunteer opportunities across the city.
  • Check if your local community centre needs any volunteers to support your neighbourhood.
  • Connect with your neighbours and check in how you can support each other in Orange – you can use this contact card (328KB PDF)

If you are feeling unwell

COVID-19 symptoms

If you have symptoms of COVID-19, please call Healthline on 0800 358 5453 or call your local GP for advice. You can find information on symptoms on covid19.govt.nz/covid-19-symptoms

Health emergencies

If you need to visit the Emergency Department, please don’t hesitate. There are processes in place to protect against the spread of COVID-19 through health care facilities, and you needn’t worry that there isn’t capacity. Your health remains important and it’s vital you seek care when you need it, just as you usually would.

Other health issues

If you need to visit your local doctor for another health reason, please contact your local GP for advice.

If you need food

If you need help getting food for you and your whānau, there are support services in Wellington City ready to assist whatever your situation.

You may be eligible for an additional food benefit. Find out more on the Ministry of Social Development (MSD) website or call 0800 559 009.

If you are in self-isolation and quarantine, and need support, including food, you should contact the MSD COVID-19 helpline on 0800 512 337. Further information on getting help and support while self-isolating can be found under the Self-Isolation and Quarantine (SIQ) section on this page.

You can get in touch with these organisations to organise food support:

Wellington City Mission
Phone: 0800 245 0900
Email: enquiries@wgtncitymission.org.nz
Restricted entry from 9.30am to 3.30pm, Monday to Friday.

EKTA New Zealand
Phone: Manjit 0211317644
Email: contact-us@ekta.nz
Location: 10:30am-12pm Thursday at Hanson Court Apartments. 10am-12pm Saturday at St. Peters Church (Willis Street).
Groceries are first come, first served. 

Salvation Army
Phone: 0800 53 00 00
Email: wellington.foodbank@salvationarmy.org.nz
Open from 9am to 12 noon, Monday to Friday

Compassion Soup Kitchen
Compassion Soup Kitchen provides hot meals to Wellington’s most vulnerable. Takeaway tea and coffee also available, check the Compassion Soup Kitchen website for an up-to-date schedule.
Phone: 04 385 9299
Address: 132 Tory Street, Te Aro
Monday to Saturday, 12 noon to 1pm

If you need somewhere to stay

Emergency accommodation

If you need emergency accommodation, call the Ministry of Social Development (MSD) on 0800 559 009. Please have your MSD number ready if you have one.

Worried about someone else?

If you are worried about a vulnerable person that may need accommodation, please call our Wellington City Council Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.

If you need financial support

If you’re struggling to afford food, pay rent or other bills because your income has been affected by COVID-19, or you have been asked to self-isolate and cannot work from home, you may be eligible for financial support.

Use the COVID-19 financial support tool to find out what financial support you could access.

If you need business advice, you can use:

Social support

Services for over 65s

Age Concern Wellington provides help and support to people aged 65 and over and has police-vetted volunteers throughout the Greater Wellington region. Visit their website or phone them on 04 499 6648 to find out more about how you can:

Looking after your mental health and wellbeing

It’s normal to feel stressed or lonely during this time. If you, your whānau or friends need to talk to someone, there is support available:

  • 1737 helpline: free call or text 1737 to talk to a trained counsellor for free, 24 hours a day, 7 days a week.
  • Kidsline: free call 0800 54 37 54 for people up to 18 years old.
  • Youthline: free call 0800 376 633, free text 234, email talk@youthline.co.nz, or find online chat and other support options on Youthline website.
  • Piki: support for rangatahi aged 18-25 – visit Piki website.
  • Women’s Refuge: free call 0800 733 843 24/7 (women only).
  • Shine's domestic violence helpline: free call 0508 744 633 between 9am and 11pm (for men and women).
  • Skylight: visit the Skylight website for a free support information ePack and free counselling.

The Mental Health Foundation has a full list of services available.

Visit Helplines at mentalhealth.org.nz

Translated information and resources

Accessible information for disabled people

Information is available in a number of accessible formats.

NZSL video: Who should get tested?
NZSL video: How to use a Rapid Antigen Test
NZSL video: Self-isolation

Easy Read: When should you get a COVID-19 test (6MB Word Doc)
Easy Read: When should you get a COVID-19 test (1.7MB PDF)

Easy Read: What happens if your COVID-19 test result is positive (9.2MB Word Doc)
Easy Read: What happens if your COVID-19 test result is positive (2.2MB PDF)

Easy Read: What to do if you need to stay home to self-isolate (11MB Word Doc)
Easy Read: What to do if you need to stay home to self-isolate (2.7MB PDF)

Easy Read: Getting the support you need during COVID-19 (10MB Word Doc)
Easy Read: Getting the support you need during COVID-19 (3.5MB PDF)

More information can be found at the following locations:

Current exemptions for face coverings remain in place. If you are under the age of 12, have a physical or mental illness or disability, you do not need to wear a mask. For more information about exemptions and how to get an exemption card, visit covid19.govt.nz

Free rapid antigen tests (RATs) are available if you develop COVID-19 symptoms or become a household contact of a case. If you have mobility or other accessibility challenges and are unable to leave your home to get to a RAT collection site, you can arrange to have RATs delivered to you. 

For disabled and immunocompromised people to arrange RAT delivery, phone 0800 222 478 and select option 3. 

Looking after yourself, your whānau and your neighbours 

Sign up for your vaccination

You can book your free COVID-19 vaccination now. It does not matter what your visa or citizenship status is.

You can book on behalf of someone else — or help them with their booking — if you have their permission.

For more information and to book your vaccine, visit the COVID-19 website

Using your COVID Vaccine Pass

COVID Vaccine Pass is an official record of your COVID-19 vaccination status for use in Aotearoa New Zealand. From Friday 8 April 2022 you no longer need to present your Vaccine Pass to enter a Council facility.

Some businesses around Wellington may continue to use Vaccine Passes to enter their business, although it no longer required under government mandate.

Learn more on the COVID-19 website.

Check in with your neighbours

Connect with your neighbours and check in how you can support each other.

Download a support card for your neighbours (336KB PDF)

Donate

Financial donations are a great way to help others in need. You can donate online via bank transfer at:

Remember

We are all in this together, you are never alone, and help is never far away.

Kia kaha Wellington.