COVID-19: Help and support at Alert Level 2

Who to contact if you need support, and ways you can help yourself and others stay safe and well during Alert Level 2.

If you can’t find the answer to your question on this page, please phone our Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.

What we all need to do at Alert Level 2 to stay safe

We need your support to protect New Zealand and eliminate COVID-19.

  • At Alert Level 2, there are no restrictions on who can be included in your household bubble.
  • You can go to work, and all businesses and services can open but legally must follow public health rules.
  • Early learning services, schools, kura and tertiary education facilities are open to everyone.
  • Even if you have been vaccinated, you still need to follow the rules to keep everyone safe.

For more information about what Alert Level 2 means for you, visit

If you are feeling unwell

COVID-19 symptoms

If you have symptoms of COVID-19, please call Healthline on 0800 358 5453 or call your local GP for advice. You can find information on symptoms on

Health emergencies

If you need to visit the Emergency Department, please don’t hesitate. There are processes in place to protect against the spread of COVID-19 through health care facilities, and you needn’t worry that there isn’t capacity. Your health remains important and it’s vital you seek care when you need it, just as you usually would.

Other health issues

If you need to visit your local doctor for another health reason, please contact your local GP for advice.


If you need food

We know it can be tough to make ends meet at the best of times. If you need help getting food for you and your whānau, there are support services in Wellington City ready to assist whatever your situation.

Please call the Ministry of Social Development (MSD) on 0800 559 009 to see if you are eligible for an additional food benefit from MSD Grant Funding.

If you’re struggling to afford food, get in touch with one of these organisations to organise food support:

Wellington City Mission
Phone: 0800 245 0900
Restricted entry from 9.30am to 3.30pm, Monday to Friday

Salvation Army
Phone: 0800 53 00 00
Open from 9am to 12 noon, Monday to Friday

St Vincent de Paul
Phone: 0800 VINNIES (8466437)
Text: 021 215 7098
Foodbank opening hours:
Monday to Thursday, 9.30am to 12 noon, and 1pm to 3:30pm. Friday, 9.30am to 12 noon, and 1pm to 3pm

Compassion Soup Kitchen
Compassion Soup Kitchen provides hot meals to Wellington’s most vulnerable. At Alert Level 2, they will serve one takeaway meal every day between 12 noon and 1pm. Takeaway coffee and tea also available. Check the Compassion Soup Kitchen website for an up-to-date schedule.
Phone: 04 385 9299
Address: 132 Tory Street, Te Aro


If you need somewhere to stay

Emergency accommodation

If you need emergency accommodation, call the Ministry of Social Development (MSD) on 0800 559 009. Please have your MSD number ready if you have one.

Worried about someone else?

If you are worried about a vulnerable person that may need accommodation, please call our Wellington City Council Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.


If you need financial support

If you’re struggling to afford food, pay rent or other bills because you no longer have an income coming in, you can apply for the government’s COVID-19 Wage Subsidy.

  • If you work for an employer, then you’ll need to get in touch with them directly.
  • If you’ve been self-employed, then you’ll need to fill out a form at Work and Income.

There you’ll be able to find out what government support you’re eligible for to get you through these next few months.

Rates payment extension

We have extended the due date for rates payments to give you a little more time to deal with the challenges of the recent lockdown

The due date for the rates instalment payment was 1 September 2021. This is now 1 October 2021. For more information see Rates payments options.

Business support

If you need business advice please contact the COVID Business Helpline on 0800 500 362 or Member Adviceline 0800 800 362.

Social support


Looking after your mental health and wellbeing

It’s normal to feel stressed or lonely during physical distancing. If you need to talk to someone, there is support available:

  • 1737 helpline: free call or text 1737 to talk to a trained counsellor, or visit 1737 website
  • Kidsline: free call 0800 54 37 54 for people up to 18 years old (open 24/7)
  • Youthline: free call 0800 376 633, free text 234, email, or find online chat and other support options on Youthline website
  • Piki: support for rangatahi aged 18-25 – visit Piki website
  • Women’s Refuge: free call 0800 733 843 24/7 (women only)
  • Shine's domestic violence helpline: free call 0508 744 633 between 9am and 11pm (for men and women)
  • Skylight: free support information ePack and free counselling – visit Skylight website

Services for over 65s

Age Concern Wellington provides help and support to people aged 65 and over and has police-vetted volunteers throughout the Greater Wellington region.


Translated information and resources


Accessible information for disabled people

Information is available in a number of accessible formats.

Information for the deaf community can be found at Deaf Aotearoa’s website.

Current exemptions for face coverings remain in place. If you are under the age of 12, have a physical or mental illness or disability, you do not need to wear a mask. For more information about exemptions and how to get an exemption card, visit

Catching public transport

At Alert Level 2 the Government requires all people on public transport to be seated, with standing now prohibited except on school services. Masks are compulsory.

All payment methods including cash will be reinstated and a new NZ Bus timetable will be introduced as it transitions back to full bus, train and ferry services.

Up to date information can be found on the Metlink website.


Looking after yourself, your whānau and your neighbours


Contact tracing at Council sites

Record keeping is now mandatory.

To support the COVID-19 contact tracing efforts consistently we are encouraging people to use the Government's COVID Tracer app to record their movements around Wellington.

Download the free COVID Tracer app to your smartphone from the Apple iOS store, or Google Play app store.

Apple iOS

Google Play

If you don’t want to, or aren’t able to use the app, we encourage you to use another method that works for you, like the NZ COVID Tracer booklet. You can download a printable version here.

Other apps can be used, including some that are more accessible to the blind and low vision communities, such as Swarm Check-in app and Google Maps timeline.

Sign up for your vaccination

if you are aged 12 or over, you can book your free COVID-19 vaccination now. It does not matter what your visa or citizenship status is.

You can book on behalf of someone else — or help them with their booking — if you have their permission.

Find more information on the COVID-19 website.


Financial donations are a great way to help others in need. You can donate online via bank transfer at:


We are all in this together, you are never alone, and help is never far away.

Kia kaha Wellington.