Covid-19: Updates for Wellington

All Council facilities and offices are open with all services running.

As of 11:59pm Monday 12 September the Covid Protection Framework ended.

  • You are not required to wear a face mask in our indoor facilities.
  • Our staff and other customer may still choose to wear a mask, so please be kind and respectful.
  • Please remember there may be some disruption to our services and facilities with positive cases in the community, so please be patient with our staff. Follow us on Facebook for the latest updates.
  • We’re keeping up with our regular cleaning and we ask you remain vigilant with the usual hygiene onsite, such as washing hands thoroughly and staying home if you’re sick.

For all the latest COVID-19 information, please visit

Help and support during Covid-19

Testing, self-isolating and quarantine

For detailed information about RAT tests, self-isolating and quarantine, visit

How you can access welfare support

If you and your whānau need extra support while you’re self-isolating because of COVID-19, you can visit the Work and Income website to request support.

You may be able to get:

  • money for urgent costs, like food and groceries, essential items, medicine or bills that are higher than usual, like power.
  • help from community, iwi or Pacific organisations to get things done, including deliveries of things you need.

The COVID-19 welfare phone line can help if you are self-isolating and need food or other essential items. Call 0800 222478.

Accessible information for disabled people

Support and information for disabled people is available on the COVID-19 website – Support and information for disabled people in New Zealand.
You can also call the COVID-19 disability helpline for assistance with vaccines, applying for face mask exemptions, advice on COVID-19 testing, and guidance with managing COVID-19 at home. This includes if your support worker or carer is unavailable. Call 0800 111213. If you are unable to call, you can text them on 8988.

Services for over 65s

Age Concern Wellington provides help and support to people aged 65 and over and has police-vetted volunteers throughout the Greater Wellington region. Visit the Age Concern website or phone them on 04 499 6648 to find out more about their services.

Translated information and resources

For translated help and advice visit the COVID-19 website – translations. Information is available in 38 languages.

Connect with your local community

Wellington has a strong network of community organisations that are available to support you and your whānau at this time.

Wellington has a strong network of community organisations that are available to support you and your whānau at this time.

You can also sign up to help your community through the following volunteer groups:

  • Volunteer Wellington is a good place to find volunteer opportunities across the city.
  • Check if your local community centre needs any volunteers to support your neighbourhood.
  • Connect with your neighbours and check in how you can support each other during this time – you can use this contact card (328KB PDF)

Looking after your mental health and wellbeing

It’s normal to feel stressed or lonely during this time. If you, your whānau or friends need to talk to someone, there is support available. If you are feeling stressed, anxious, depressed, or just need to talk to someone, free call or text the number 1737 to speak with a trained counsellor. The service is available 24 hours a day, 7 days a week. The Mental Health Foundation website has a full list of helplines available.

You can find wellbeing resources to help get through COVID-19 together on the Mental Health Foundation’s website.


We are all in this together, you are never alone, and help is never far away.

If you can’t find the answer to your question, please phone our Contact Centre on 04 499 4444 – 24 hours a day, 7 days a week.

Kia kaha Wellington.