COVID-19: Services and facilities

Find out what's happening with our services and facilities during Alert Level 1.

Services

Animal control
Building and resource consents
Burials and cremations
Citizens Advice Bureau
Citizenship ceremonies
City Archives
City Housing
Contact Centre
Council committee meetings
Dog registration
Information requests
LIMs
Local Hosts
Noise control
Parking and car parks
Public Health
Public toilets
Public transport
Rates
Rubbish/recycling collection

Council facilities

Community centres
Harbourside Market
Libraries
Service Centre
Southern Landfill
The Tip Shop
TradeMe Tip Shop
Wellington City Council reception

Recreation facilities

ASB Sports Centre
Basin Reserve
Beaches
Boat ramps
Berhampore Golf Course
Dog exercise parks
eScooters (rental) and Onzo bikes
Hataitai Netball/Tennis courts
Hataitai velodrome
Hawkins Hill gate
Ian Galloway BMX track
Makara Peak mountain bike park
Marinas
Newtown Park athletics track
Playgrounds
Recreation centres
Skateparks
Sports pavillions
Sportsfields
Swimming pools
Tawa BMX track
Te Kopahau gate (entrance to Red Rocks South Coast)
Tracks and trails
Wharfs

Arts, museums, and tourism facilities

Cable Car
Capital E
City Gallery
New Zealand Portrait Gallery
Toi Pōneke
Wellington i-SITE Visitor Centre (Wakefield Street)
Wellington Museums
Wellington Zoo
Zealandia

Venues

Begonia House
Otari-Wilton Visitor Centre
Treehouse Visitor Centre

Services

Animal control – lost and impounded dogs

Status: Normal service

Lost and impounded dogs

Building and resource consents

Building consents

Status: Normal service

Resource consents

Status: Normal service

More info:

  • Building and construction work can continue as usual, provided health and safety measures are in place.

Building and resource consents

Burials and cremations

Status: Normal service

Cemeteries

Citizens Advice Bureau (CAB)

Status: Visit cab.org.nz or phone 0800 367 222. 

More info: Please note, CAB is not managed by Wellington City Council – we are including this information for your convenience.

Citizenship ceremonies

Status: All ceremonies are on hold until further notice. 

More info: If you have been approved for a grant of citizenship, the Citizenship Office will send you citizenship certificate by courier post.

City Archives

Status: Limited service

More info: 

    • Our Barker Street office is open to the public by appointment; please contact us before visiting.
    • You can search our collection online using Archives Online
    • Please be aware that due to the high volume of requests we are currently working through digitisation may take a bit longer than usual, but we will try to make requested content accessible as soon as possible.
City Archives

City Housing

Status: Normal service

COVID-19: Update for City Housing tenants

Contact Centre – 04 499 4444

Status: Normal service

Council committee meetings

Status: Wellington City Council meetings, including committee meetings and public hearings, are being held in person at Level 16, 113 The Terrace.

Meetings

Dog registration

Status: Normal service

More info:

  • Registration fees are due on 1 July 2020.
  • Registrations for new puppies or dogs entering Wellington before 1 July 2020 will be processed so we have their details on the National Dogs Database.
  • We will not charge for registering new puppies or dogs until the new dog registration year on 1 July 2020.
  • You can now pay your registration fees at the Service Centre or Moa Point, though you may wish to pay online to avoid queues.

Registering your dog

Information requests

Status: Normal service

Information requests

LIMs

Status: Normal service

Land Information Memorandum (LIM)

Local Hosts

Status: Normal service

Local Hosts

Noise control

Status: Normal service

Noise control

Parking and car parks

Status: Normal service

Parking

Public Health

Status: Normal service

More info: Information for businesses

Public toilets

Status: Normal service

Public toilets in Wellington

Public transport

Status: Normal service

More info: Visit Metlink.org.nz Please note, public transport is not managed by Wellington City Council – we are including this information for your convenience.

Rates 2020/21 and fourth instalment 2019/20 year

Status: Operating. Alert Level 1 details to be confirmed.

More info:

  • We are supporting ratepayers by providing the ability to defer fourth quarter rates without penalty for 6 months.
  • We are consulting on the Annual Plan with a proposed 5.1% rates increase. Have your say on the draft Annual Plan – letstalk.wellington.govt.nz/annualplan2020-21

Rates

Rubbish/recycling collection

Status: Normal service

Rubbish and recycling

Council facilities

Community centres

Status: Normal service

Community centres

Harbourside Market

Status: Open

More info: Visit the Harbourside Market's Facebook page.

Libraries

Status: Normal service

More info: For all opening hours and events visit the Wellington City Libraries website.

When visiting, please:

  • stay home if you are sick
  • use the hand sanitiser available
  • record your visit using the contact register, or Rippl or government contact tracing apps
  • follow any guidance from our staff or signs.

Library customers can also continue to access a huge range of online resources at wcl.govt.nz/elibrary. This includes ebooks, newspapers, movies, and online courses.

Returning items on loan

The due date for all items issued before the lockdown has been extended to Monday 6 July, and we will waive any overdues related to the closures. Note: Items issued since the Level 2 reopening have regular due dates.

If you have any questions, contact Wellington City Libraries – phone 04 801 4040 during office hours or email enquiries@wcl.govt.nz

Service Centre

Status: Normal service

More info: Service Centre

Southern Landfill and Recycling Centre

Status: Normal service

More info:

  • The Recycling Centre can accept glass, cans, plastic, paper and card but can't accept textiles for recycling or e-waste/donations for the Tip Shop. 

Southern Landfill

The Tip Shop

Status: Normal service

More info: 

  • Normal hours apply for the shop. The Tip Shop can't accept textiles for recycling or e-waste/donations. 
  • Cash sales accepted.

The Tip Shop

Wellington City Council reception

Status: Open

Recreation facilities

ASB Sports Centre

Status: Open

ASB Sports Centre

Basin Reserve

Status: Open

Beaches

Status: Open

Berhampore Golf Course

Status: Open

Boat ramps

Status: Open

Dog exercise parks

Status: Open

eScooters (rentable) and Onzo bikes

Status: Flamingo Scooters are available to hire. JUMP and Onzo will not be re-launching in Wellington until further notice.

Hataitai Netball/Tennis courts

Status: Open

Hataitai velodrome

Status: Open

Hawkins Hill gate

Status: Open

Ian Galloway BMX track

Status: Open

Makara Peak mountain bike park

Status: Open

Marinas

Status: Open

Newtown Park Athletics Track

Status: Open

Playgrounds

Status: Open

Recreation centres

Status: Open

More info:

Recreation centres

Skateparks

Status: Open

Sports pavillions

Status: Open

Sportsfields

Status: Open

Swimming pools

Status: Open

Pools

Tawa BMX track

Status: Open

Te Kopahau gate (entrance to Red Rocks South Coast)

Status: Closed due to damage sustained to road in recent storms.

Tracks and trails

Status: Open

Wharfs

Status: Open

Arts, museums, and tourism facilities

Cable Car

Status: Open

More info:

Capital E

Status: PlayHQ open. Check website for all information about opening hours and programmes.

More info: Visit capitale.org.nz

City Gallery

Status: Open

More info: Visit citygallery.org.nz

New Zealand Portrait Gallery

Status: Open

More info: Visit New Zealand Portrait Gallery

Toi Pōneke

Status: Rehearsal spaces and casual rooms available to hire - gallery remains closed until June 27.

More info: Visit toiponeke.nz

Wellington i-SITE Visitor Centre (Wakefield Street)

Status: Closed

More info:

  • For information, phone the information line +64 4 802 4860. Available 8.30am–5pm Monday to Friday, and 9am–5pm on weekends.
  • For official Wellington tourism information, visit WellingtonNZ.com

Wellington Museums

Status: Wellington Museum, Cable Car Museum and Space Place are open. For hours and info visit museumswellington.org.nz

More info:

Wellington Zoo

Status: Open

More info:

Zealandia

Status: Open

More info:

Venues

Begonia House

Status: Open

More info: Visit wellingtongardens.nz

Otari-Wilton Visitor Centre

Status: Open

More info: Visit wellingtongardens.nz

Treehouse Visitor Centre

Status: Open

More info: Visit wellingtongardens.nz