Contact tracing at Council sites and using Rippl
To support the COVID-19 contact tracing efforts consistently we are encouraging people to use a secure, easy-to-use contact tracing app, called Rippl to record their movements around Wellington.
Rippl does not request any personal contact details, nor use location services or GPS data. The only data it holds about where a person has been is the data they scanned into it when they check in and out of a place. It enables health services to send an alert direct to their phone should they need to advise them of any possible contact with COVID-19 and what to do.
Rippl will be used at all Council sites alongside membership (such as the Envibe system used at Council pools) and paper-based sign-in systems for people who don’t have smartphones, or prefer not to use apps.
Download the free Rippl app to your smartphone from the Apple iOS app store, or Google Play app store.
Apple iOSGoogle Play
Privacy impact assessment – digital contact tracing (128KB PDF) | Text version (680KB DOCX)
Support services map
Use our online map to find out where essential support services are located in Wellington City.
View services map
If you need urgent support
Phone our Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week. They’ll either put you in touch with the relevant agencies or with our Emergency Welfare Team.
You can also:
If you are feeling unwell
If you have symptoms of COVID-19:
- call Healthline on 0800 358 5453
- contact your local GP for advice
- see more information about how to access healthcare on the Government's COVID-19 website
If you need food
If you need help getting food for you and your whānau, there are support services in Wellington City ready to assist whatever your situation.
I need food delivered to my house
Contact the Student Volunteer Army and fill out a form to connect with a volunteer living in your neighbourhood. They’ll be able to shop for you and deliver to your doorstep. All volunteers have special health and safety training to prevent virus transmission, so there is no need to be concerned when receiving goods.
Visit vuwsa.org.nz/sva or email SVA@vuwsa.org.nz or call 021 256 9987
If you’re based in Tawa or Linden you should contact Keep Connected, Tawa and you’ll be linked up with a local volunteer who can offer the same service. Call 027 232 2320.
If you meet the criteria for being part of a vulnerable health population, another option is to sign up for Countdown Priority Delivery Service. This means you’ll be put to the front of the line for online grocery delivery.
Sign up online or call 0800 40 40 40
I'm in need of a hot meal
Compassion Soup Kitchen is providing daily takeaway meals to Wellington’s most vulnerable. Meals are distributed seven days a week from 1:30 – 2:30pm at Compassion Soup Kitchen (132 Tory Street). For more information call 04 385 9299.
Compassion Soup Kitchen website
Wellington City Mission has a ready-to-eat option as a part of their free food parcel delivery service. Call them on 0800 254 0900 or email email@example.com
Information in other languages
We have information about how to access emergency food translated into: Arabic, Chinese (Simplified), Dari, Farsi, Fijian, Hakka Chin, Hindi, Karen, Korean, Kurdish, LA Spanish, Maori, Niuean, Oromo, Punjabi, Samoan, Somali, Tagalog, Tamil, Tigrinya, Tongan, Vietnamese.
To get a copy, please email CD.Welfare@wcc.govt.nz, text 3400 or call our Contact Centre on 04 499 4444, letting us know which language you’d like and which suburb you live in.
If you need somewhere to stay
- If you need emergency accommodation, the Ministry of Business, Innovation and Employment can help. Register with them by calling 0508 754 163.
If you have nowhere to stay right now, you can call Work and Income on 0800 559 009 to apply for emergency housing.
- You can also get in touch with the Downtown Community Ministry (DCM). They work with vulnerable people who are homeless or at risk of homelessness to help them into sustainable housing.
- If you are worried about a vulnerable person or need help yourself, our Emergency Welfare team may also be able to help – phone our Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.
If you need financial support
If you’re struggling to afford food, pay rent or other bills because you no longer have an income coming in, you can apply for the Government’s COVID-19 Wage Subsidy.
- If you work for an employer, then you’ll need to get in touch with them directly.
- If you’ve been self-employed, then you’ll need to fill out a form at Work and Income.
There you’ll be able to find out what government support you’re eligible for to get you through these next few months.
You may also be eligible to apply to the Mayoral Relief Fund, which is an emergency fund administered by Wellington City Mission on behalf of Wellington City Council.
Mayoral Relief Fund application form.
Services for over 65s
Age Concern Wellington provides help and support to people aged 65 and over, and has volunteers throughout the Greater Wellington region. All volunteers have gone through a police check to enable an added level of security.
Total Mobility Metlink
Until Tuesday 30 June 2020, Total Mobility trips within the greater Wellington Region for approved essential purposes, as defined by the Ministry of Transport, will be free (up to a maximum of $80).
Contact the Metlink Contact Centre on 0800 801 700 for more information.
Translated information and resources
Did you know that you can access essential easy to read Ministry of Health information about COVID-19 in New Zealand in up to 22 different languages?
- For Arabic, Burmese, Farsi, Kinyarwanda, Napali, Pashto, Somali, Spanish, Tamil, Tigrinya and Urdu visit: Red Cross website.
- For Māori, New Zealand Sign Language, Simplified Chinese, Cook Islands Māori, Fijian, Hindi, Niuean, Samoan, Tokelauan, Tongan and Tuvaluan visit: Government’s COVID-19 website.
- Further information for Māori available on the Ministry of Māori Developmen website.
Accessible information for people with disabilities
Capital and Coast District Health Board is working to ensure that information is accessible to the disability community as they tackle COVID-19.
For more information: latest Disabled Community Panui (accessible Word document, PDF, or sign language versions available).
Reporting a breach of the Level 2 restrictions
If you are concerned that the Alert Level rules are being breached, you can report this to the COVID-19 Compliance Centre.
If it is an emergency you can ring 111.
How you can help others
We can resume many of our everyday activities under Alert Level 2, but we have to do so safely. We all have an important role to play in saving lives by following public health measures and considering others around us
For details: covid19.govt.nz – Alert Level 2 information
If you want to volunteer your time you must be part of an approved central service such as Volunteer Wellington, City Mission, local food banks, Age Concern, religious support groups, counselling services or the Student Volunteer Army. Please check with your volunteer coordinator if you are unsure if your programme is an essential service provider.
Check in on relatives, vulnerable people, friends, whānau and neighbours, to make sure they have everything they need. You can do this over the phone or in person, making sure you stay at least 1 metre apart at all times.
Drop essential supplies, like food or medications, to those at home:
- Do not take cash
- Wash your hands and wear gloves
- Spray down any packaged items with an alcohol-based cleaner and advise neighbours to thoroughly wash any non-packaged goods
Volunteer from home
Financial donations are a great way to help others in need. You can donate online via bank transfer at:
Looking after your mental health and wellbeing
It has been a challenging time and it’s normal to feel stressed or lonely, even with the recent drop in alert level. While there are things we can’t control at the moment, there are things you can do to boost your mental wellbeing and that of your loved ones, while maintaining your personal safety.
Getting outdoors is essential for our physical and mental wellbeing. You can get out and about for exercise, as long as you keep a 1-metre distance from others, avoid touching hard surfaces and remember to wash your hands with soap and water for at least 20 seconds once home. Also if you are feeling unwell, please stay home.
Staying connected with others
Social connection is vital for our wellbeing. As community facilities and public spaces start to reopen it will become much easier to reach out to others.
Find out what’s happening with Council services and facilities.
You can also tie in to neighbourhood groups online and over the phone.
We are all in this together, you are never alone, and help is never far away.
Kia kaha Wellington.