COVID-19: Help and support

Who to contact if you need support, and ways you can help yourself and others stay safe and well during Alert Level 2.

Contact tracing at Council sites and using Rippl

To support the COVID-19 contact tracing efforts consistently we are encouraging people to use a secure, easy-to-use contact tracing app, called Rippl to record their movements around Wellington. 

Rippl does not request any personal contact details, nor use location services or GPS data. The only data it holds about where a person has been is the data they scanned into it when they check in and out of a place. It enables health services to send an alert direct to their phone should they need to advise them of any possible contact with COVID-19 and what to do.

Rippl will be used at all Council sites alongside membership (such as the Envibe system used at Council pools) and paper-based sign-in systems for people who don’t have smartphones, or prefer not to use apps. 

Download the free Rippl app to your smartphone from the Apple iOS app store, or Google Play app store.

Apple iOSGoogle Play

Privacy impact assessment – digital contact tracing (128KB PDF) | Text version (680KB DOCX)

Support services map

Use our online map to find out where essential support services are located in Wellington City.

View services map




If you need urgent support

Phone our Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week. They’ll either put you in touch with the relevant agencies or with our Emergency Welfare Team.

You can also:

If you are feeling unwell

If you have symptoms of COVID-19:

  • call Healthline on 0800 358 5453
  • contact your local GP for advice
  • see more information about how to access healthcare on the Government's COVID-19 website

If you need food

If you need help getting food for you and your whānau, there are support services in Wellington City ready to assist whatever your situation.

I need food delivered to my house

I need a free food parcel

I'm in need of a hot meal

Information in other languages

We have information about how to access emergency food translated into: Arabic, Chinese (Simplified), Dari, Farsi, Fijian, Hakka Chin, Hindi, Karen, Korean, Kurdish, LA Spanish, Maori, Niuean, Oromo, Punjabi, Samoan, Somali, Tagalog, Tamil, Tigrinya, Tongan, Vietnamese.

To get a copy, please email CD.Welfare@wcc.govt.nz, text 3400 or call our Contact Centre on 04 499 4444, letting us know which language you’d like and which suburb you live in.

If you need somewhere to stay

  • If you need emergency accommodation, the Ministry of Business, Innovation and Employment can help. Register with them by calling 0508 754 163.
  • If you have nowhere to stay right now, you can call Work and Income on 0800 559 009 to apply for emergency housing. 
  • You can also get in touch with the Downtown Community Ministry (DCM). They work with vulnerable people who are homeless or at risk of homelessness to help them into sustainable housing.
  • If you are worried about a vulnerable person or need help yourself, our Emergency Welfare team may also be able to help – phone our Contact Centre on 04 499 4444 or text 3400 – 24 hours a day, 7 days a week.

If you need financial support

If you’re struggling to afford food, pay rent or other bills because you no longer have an income coming in, you can apply for the Government’s COVID-19 Wage Subsidy.

  • If you work for an employer, then you’ll need to get in touch with them directly.
  • If you’ve been self-employed, then you’ll need to fill out a form at Work and Income.

There you’ll be able to find out what government support you’re eligible for to get you through these next few months.

You may also be eligible to apply to the Mayoral Relief Fund, which is an emergency fund administered by Wellington City Mission on behalf of Wellington City Council.
Mayoral Relief Fund application form.

Services for over 65s

Age Concern Wellington provides help and support to people aged 65 and over, and has volunteers throughout the Greater Wellington region. All volunteers have gone through a police check to enable an added level of security.

Total Mobility Metlink

Until Tuesday 30 June 2020, Total Mobility trips within the greater Wellington Region for approved essential purposes, as defined by the Ministry of Transport, will be free (up to a maximum of $80). Contact the Metlink Contact Centre on 0800 801 700 for more information.

Translated information and resources

Did you know that you can access essential easy to read Ministry of Health information about COVID-19 in New Zealand in up to 22 different languages? 

Accessible information for people with disabilities

Capital and Coast District Health Board is working to ensure that information is accessible to the disability community as they tackle COVID-19.

For more information: latest Disabled Community Panui (accessible Word document, PDF, or sign language versions available).

Reporting a breach of the Level 2 restrictions

If you are concerned that the Alert Level rules are being breached, you can report this to the COVID-19 Compliance Centre.

If it is an emergency you can ring 111. 

How you can help others

We can resume many of our everyday activities under Alert Level 2, but we have to do so safely. We all have an important role to play in saving lives by following public health measures and considering others around us

For details: covid19.govt.nz – Alert Level 2 information

If you want to volunteer your time you must be part of an approved central service such as Volunteer Wellington, City Mission, local food banks, Age Concern, religious support groups, counselling services or the Student Volunteer Army. Please check with your volunteer coordinator if you are unsure if your programme is an essential service provider.

Support others

Check in on relatives, vulnerable people, friends, whānau and neighbours, to make sure they have everything they need. You can do this over the phone or in person, making sure you stay at least 1 metre apart at all times.

Drop essential supplies, like food or medications, to those at home:

  • Do not take cash
  • Wash your hands and wear gloves
  • Spray down any packaged items with an alcohol-based cleaner and advise neighbours to thoroughly wash any non-packaged goods

Volunteer from home

Donate

Financial donations are a great way to help others in need. You can donate online via bank transfer at:

Looking after your mental health and wellbeing

It has been a challenging time and it’s normal to feel stressed or lonely, even with the recent drop in alert level. While there are things we can’t control at the moment, there are things you can do to boost your mental wellbeing and that of your loved ones, while maintaining your personal safety.

Keeping active

Getting outdoors is essential for our physical and mental wellbeing. You can get out and about for exercise, as long as you keep a 1-metre distance from others, avoid touching hard surfaces and remember to wash your hands with soap and water for at least 20 seconds once home. Also if you are feeling unwell, please stay home.

Staying connected with others

Social connection is vital for our wellbeing. As community facilities and public spaces start to reopen it will become much easier to reach out to others.

Find out what’s happening with Council services and facilities.

You can also tie in to neighbourhood groups online and over the phone.

Remember

We are all in this together, you are never alone, and help is never far away.
Kia kaha Wellington.