The Council currently has too many IT systems - more than 120 - supporting its business. A lot of our systems are duplicated across business units and do not easily work with each other. The result is an IT environment that is complex and costly to maintain, and restricts our ability to deliver great customer service.
In August 2013, the Council began an initial RFI (requests for information) process encouraging local IT companies to take an interest in the process.
In March 2014, we are moving through to the RFP (request for proposals) stage. This is the stage where we invite the market to detail how the Council's IT requirements can be met.
Our library service requirements have been separated out from the main RFP pending further investigation into the options available.
Request for proposals
The RFP was released to the open market on GETS on 6 March 2014.
The market will have until 24 April 2014 to respond to the RFP.
To view the RFP:
Project aims and objectives
Among our principal aims is to simplify our IT systems. We believe we can cut annual running costs by up to $10 million a year – and provide far better services to customers and staff.
The Council also currently employs 115 IT staff. The proposed changes will eventually have an impact on staffing numbers but it is likely to be 2-3 years before they are implemented. Eventually we won’t need as many staff to service our ICT systems as we have today but we believe we will be able to manage the reduction through natural attrition and redeployment, although some redundancies are possible.
The key objectives for the project are to:
reduce the complexity of the IT environment
improve the integration across systems
improve the business ‘line of sight’ across key information areas such as customer, property and assets
reduce the total cost of Council IT operations.
Steve Marchant, Programme Manager